COVID-19 VIRUS

Covid 19 Risk Assessment

WELCOME to present, past, and future Guests WE ARE BACK! and open again from the 5th July 2020 although in a very cautious way. We have worked very hard to make sure we will provide a safe environment for you at the Townhouse to combat COVID-19 virus but it will mean for the time being a change in the way we operate.          

SAFETY GUIDE LINES We have strickly followed all the Government and Health-Safety guide lines.1 metre and 2 metre distancing, Sanitising stations for Guests, screened reception, Covid-19 posters where ever necessary, and regular Sanitising of ALL handling and touching areas. Staff have been trained in all areas of regular and deep hygienic cleaning. 

BEFORE ARRIVAL We will be taking payment the morning of your arrival with your Card details given on your re-booked stay this is to save time and contact at reception a receipt will be given before you leave. Could you think very carefully what you could bring to assist in your own safety and others on and off the premises ie' face masks, sanitised wipes, your own hand sanitizing gel.                             

ARRIVING AT TOWNHOUSE. When arriving you must observe 1/2 metre distancing if you are entering the building and if guest/s are checking in at the reception please wait outside or in your car. You will be given your sanitised Room key and shown to your room with a member of staff with a master house key to show you into your room and explain some things to you.    

YOUR BEDROOM. We will have removed anything which does not make it easy for cleaning and sanitising your room before and after the end your stay. The housekeepers will NOT be entering your room for cleaning and tidying or changing your bed linen and towels unless you request it, the idea is your bedroom becomes your self contained area wth least amount of dangers as possible. ALWAYS wash your hands after entering your room and ALWAYS wash your hands when leaving your room  

BREAKFAST. To stop guests gathering together at breakfast we will be serving breakfast temporarily in a breakfast bag for each person with goodies with some items from a Continental breakfast this will be left outside your bedoom door early morning which can eaten in your room or garden or take with you when you go out for the day. You will have a kettle and tea and coffee making facilities in your room. At all times when in shared parts of the Townhouse always use the sanitizers gels in the public areas please. 

CHECK OUT. This is VERY IMPORTANT! please check you room thoroughly before you leave as ANYTHING YOU LEAVE we cannot return to you! when the Housekeepers deep cleans your room everything will be cleared for the next Guest to arrive. Thank you in advance for your understanding of this. We very much hope you had an enjoyed stay. Please don't forget to leave key on reception when you leave thank you..